Cancellation & refund policy

JIFI is prepaid, so this policy explains what happens to your money if an order or ride is cancelled or goes wrong.

1. Cancelling an order

• Before the shop accepts it: you can cancel from your order screen and you get a full refund.
• After the shop accepts or starts preparing: the shop has already begun your order, so we may not be able to cancel it, or may refund only part of it. We look at how far along the order was, and we explain any deduction.
• Once it is picked up or out for delivery: it can no longer be cancelled. If it cannot be delivered, contact support.

2. When the shop or JIFI cancels

If a shop rejects your order, cannot fulfil it, does not respond in time, or no rider can be found, the order is cancelled and you get a full refund, including the fees you paid.

3. Items that are unavailable

• If you continue without them, we refund the price of the removed items. Fees you already paid stay as they were.
• If you cancel the whole order, you get a full refund, including fees.
• If you do not answer within a few minutes, the order is cancelled and fully refunded.

4. Wrong, missing, damaged or poor-quality items

Contact support within 24 hours with your order number and, if you can, a photo. We check with the shop and then refund the affected items (or the whole order) or arrange a replacement.

5. Orders that never arrive

If your order was not delivered, tell us and we will check. If it was our fault or the shop's, you get a full refund.

6. Rides

• Cancel before a captain accepts: full refund.
• No captain found: the full fare is refunded.
• Cancel after a captain has accepted but before the ride starts: the refund may be reduced by a cancellation charge if the captain has already travelled to you.
• After the ride has started there is no refund, but we review complaints about the ride.

7. How refunds work

Every refund is reviewed by a JIFI administrator before it is sent. We check the order and your payment, then refund what you are owed. We aim to review a request within one working day.

• Paid by UPI, card or net banking through Razorpay: refunded to the same source after approval. Your bank usually shows it within 5 to 7 working days.
• Paid by a manual UPI transfer: refunded to the UPI account the payment came from, and we share the reference number with you.
• If a deduction applies, we tell you the reason with the refund. A smaller refund always has a written explanation.

8. Failed or double payments

If money was debited but no order was created, the bank or payment partner normally returns it automatically within 5 to 7 working days. If it has not, contact support with your payment reference (UTR) or a screenshot and we will trace it.

9. What is not refunded

We cannot refund an order the shop has already prepared if you change your mind, give a wrong address, or cannot be reached, or items already used without a valid complaint. The value of a discount or coupon is not paid back in cash.

10. Contact

See our contact page. Please keep your order number ready.

Last updated: October 2026.