Terms of use

These terms apply to the JIFI website, web ordering and mobile apps (together, the "Service"). By creating an account, placing an order or booking a ride you agree to them. If you do not agree, please do not use the Service.

1. Who we are

JIFI is operated by OXYWEBS LLP ("JIFI", "we", "us"). JIFI is an online platform that connects customers with independent restaurants and grocery shops ("Shops"), delivery riders ("Riders") and bike-taxi and auto drivers ("Captains"). JIFI does not cook, pack or own the food and goods listed on the platform. The sale of food and goods is between you and the Shop; JIFI provides the platform, collects your payment, and coordinates delivery. Where the law requires it, JIFI collects and pays the tax on restaurant food as the e-commerce operator.

2. Your account

• You sign in with your mobile number and a one-time code (OTP). One mobile number is one account.
• You must be at least 18 years old, or use JIFI with the involvement of a parent or guardian.
• Give a correct name and delivery address. Keep your phone secure: you are responsible for everything done with your account.
• Tell us straight away if you lose your phone or suspect misuse. We may refuse or suspend an account that breaks these terms.

3. Orders

• One shop per order. Your cart holds items from a single Shop.
• When an order is placed. An order is sent to the Shop only after your payment is confirmed. The Shop then accepts or rejects it. If the Shop cannot fulfil it (closed, out of stock, too busy) the order is cancelled and you are refunded.
• Items that turn out to be unavailable. A Shop may mark items unavailable after you order. You can continue without them (you are refunded their price) or cancel the whole order for a full refund. If you do not answer within a few minutes, the order is cancelled and refunded.
• Shop content. Shops set their own prices, descriptions and photos. Pictures are for illustration and the product you receive may look slightly different. Each Shop may have a minimum order value.

4. Prices, fees and taxes

• All prices shown include applicable taxes (GST). Packaged groceries are never sold above their printed MRP.
• Before you pay, checkout shows everything you will be charged: item prices, the delivery fee, the JIFI platform fee, a small-cart fee on very small orders, any packaging or handling charge set by the Shop, and a late-night fee during late-night hours where it applies.
• Free-delivery offers apply above the order value shown at checkout. The total at checkout is the amount you pay. A tax invoice is available for every order.

5. Payment

• Orders and rides are prepaid. We do not offer cash on delivery.
• You can pay by UPI, card or net banking through our payment partner Razorpay, or by a UPI transfer to JIFI that you confirm with the UTR or a payment screenshot, which we then verify. Your order moves forward only after the payment is confirmed.
• We do not store your card or bank details; they are handled by the payment partner.
• If money is debited but no order is created, see the Cancellation & refund policy.

6. Delivery

• We deliver only inside each Shop's delivery area. Delivery times shown are estimates, not promises.
• Be reachable at the delivery address. Share the delivery code with the Rider only when your order is in your hands. If we cannot reach you, the order may be cancelled, and where food has already been prepared we may not be able to refund it in full.
• Please check your items when they arrive and tell us within 24 hours if something is wrong.

7. Cancellations and refunds

Cancellation rules and refunds are explained in our Cancellation & refund policy, which forms part of these terms.

8. Rides

• The fare is shown before you book and is paid in advance. Captains are independent drivers; JIFI connects you with them and collects the fare.
• Be at the pickup point. Do not carry illegal or dangerous items. Follow the Captain's reasonable safety instructions and traffic rules.
• Ride cancellations are covered in the refund policy.

9. Food safety and allergies

Restaurants and shops are responsible for their food safety licence (FSSAI), quality, ingredients and labelling. If you have an allergy, tell the Shop before ordering. JIFI cannot guarantee the absence of any allergen. For packaged goods, please check the seal and the expiry date.

10. Acceptable use

Do not misuse the Service. This includes: giving false information or false payment proofs, trying to defraud Shops, Riders, Captains or JIFI, abusing or harassing anyone, creating several accounts to misuse offers, copying or scraping the platform, or interfering with how it works. We may suspend or close accounts that do any of this.

11. Ratings and anything you submit

Reviews and feedback must be honest and respectful. You allow JIFI to show them on the platform. We may remove content that is false, abusive or unlawful.

12. Ownership

The JIFI name, logo and app belong to OXYWEBS LLP. Shop names, menus and photos belong to the Shops. You may use the Service only for your own personal use and as these terms allow.

13. Suspension and ending

We may suspend or end your access if you break these terms or if the law requires it. You may stop using JIFI at any time and may ask us to delete your account as described in the Privacy policy.

14. Our responsibility

We take care in choosing partners, but Shops, Riders and Captains are independent. To the extent the law allows, JIFI is not liable for indirect or consequential loss, and our liability for any order or ride is limited to the amount you paid for it. Nothing in these terms limits any right you have under consumer protection law that cannot be limited.

15. Complaints

If something goes wrong, write to us through the contact page with your order number. We acknowledge a complaint within 48 hours and aim to resolve it within one month. The Grievance Officer for JIFI can be reached through the same page.

16. Changes and governing law

We may update these terms, and the version on this page is the one that applies. If you keep using JIFI after a change, you accept the updated terms. These terms are governed by the laws of India, and the courts at Puttaparthi, Andhra Pradesh have jurisdiction, without affecting any right you have to go to a court that the law gives you.

Last updated: October 2026.