Returns policy

Most of what JIFI delivers is fresh food and groceries, which cannot be taken back once delivered. This policy explains what we do instead.

1. What cannot be returned

• Cooked food, beverages and other perishable items, because they cannot be resold safely.
• Items you ordered correctly that you simply changed your mind about.

2. Problems we will put right

Contact support within 24 hours of delivery if an item is:

• wrong or missing,
• damaged, spilled, spoiled or past its expiry date, or
• of clearly poor quality.

Send your order number and, if you can, a photo. We check with the shop and then refund the affected items (or the whole order) or arrange a replacement.

3. Packaged groceries

A sealed, unused and undamaged packaged item may be accepted back if the shop agrees, within the time we tell you when you contact support. Otherwise the problem rules above apply.

4. How refunds are paid

Approved refunds go back to your original payment method (or the method we agree with you if that is not possible). Timing and details are in the Cancellation & refund policy.

5. Contact

Reach us at Contact & support.