Shipping & delivery policy

JIFI delivers food and groceries from local shops and restaurants to your door. This policy explains where, how fast and at what cost.

1. Where we deliver

We deliver in Puttaparthi and the nearby areas shown in the app. Each shop has its own delivery radius, so you only see shops that can reach your address. Enter your address at checkout and we tell you if it is out of range.

2. Delivery time

• The estimated time is shown before you pay. It depends on how long the shop takes to prepare your order and on the distance.
• Food is handed to a rider as it is being prepared so it arrives hot. Groceries are picked up once the shop has packed them.
• Heavy traffic, bad weather or a busy shop can add delay. You can follow your order live in the JIFI app.

3. Delivery charges

• The delivery fee depends on the distance from the shop to you and is shown at checkout before you pay. All prices include tax.
• Delivery is free on orders above a minimum value when a free-delivery offer is on. The offer and its amount are shown in the cart.
• Small orders may carry a small-cart fee, and some shops add packaging or handling charges. Every charge is listed before payment.

4. Receiving your order

• Keep your phone reachable. The rider may call you to find your address.
• You get a 4-digit delivery code. Share it with the rider only when you have your order in hand.
• If we cannot reach you after reasonable tries, the order may be cancelled and no refund given for food already prepared.

5. If something goes wrong

If no rider can be found, or the shop cannot fulfil the order, it is cancelled and you get a full refund. If your order is very late or does not arrive, contact support with your order number. See the Cancellation & refund policy.

6. Contact

Questions about a delivery? See Contact & support.